This issue has now been resolved. If you continue to experience any errors, please try refreshing your page.
Posted Feb 25, 2025 - 18:43 AEDT
Investigating
We’re aware of issues affecting PayPal payments, as well as publishing designs with premium elements — including for Canva Pro and Teams users subscribed via PayPal, even when no payment is required. Our team is actively working on a fix and will share updates as soon as possible. Thank you for your patience.
Posted Feb 25, 2025 - 16:16 AEDT
This incident affected: Downloading designs and Billing and subscriptions.