Resolved -
This incident is now resolved. Thank you for your patience and understanding.
May 21, 16:28 AEST
Monitoring -
We have implemented a fix and are monitoring the results.
A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos.
We expect the issue to be fully recovered within ~20 minutes.
May 21, 15:40 AEST
Identified -
Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos.
Requests may succeed when re-attempted.
We have identified the cause of the issue and are working on a fix.
May 21, 14:56 AEST
Resolved -
This incident has been resolved.
May 12, 14:42 AEST
Investigating -
Some users may have issues accessing Canva offline editing. Our teams are urgently looking into this and we will provide an update soon.
May 12, 14:15 AEST
Resolved -
This incident has been resolved.
May 9, 08:43 AEST
Update -
We're continuing to monitor for any impact while we wait for AWS to resolve the underlying issue.
May 8, 16:01 AEST
Monitoring -
We've seen recovery and are currently monitoring for any further issues.
May 8, 12:16 AEST
Identified -
We’re currently experiencing intermittent issues due to an ongoing AWS service disruption. AWS has acknowledged the issue on their status page. We’re monitoring the situation closely and will update as more information becomes available. For vendor updates, see: https://health.aws.amazon.com/health/status
May 8, 10:56 AEST
Investigating -
Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.
May 8, 10:43 AEST