Canva Status

Canva Pro users are unable to generate videos using Canva AI

Investigating - We are currently investigating this issue. We'll provide further updates as we progress towards resolving it.
Jun 28, 2025 - 20:32 AEST

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Past Incidents

Jun 29, 2025

No incidents reported today.

Jun 28, 2025

Errors when attempting to generate videos with CanvaAI

Resolved - This incident is now resolved. Thank you for your patience and understanding.
Jun 28, 10:23 AEST

Identified - Users may have issues with:
- Generating videos with CanvaAI

Only video generation is affected. Other features should work as normal
Jun 28, 05:13 AEST

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

Some users are currently experiencing issues when generating video clips using Canva AI.

Resolved - This incident has been resolved.
Jun 25, 10:26 AEST

Monitoring - The issue has been mitigated but video generation may still take slightly longer than usual.
Jun 25, 02:30 AEST

Investigating - We’re aware of the issue affecting video generation via Canva AI and our engineering teams are actively investigating the root cause. We’ll continue to provide updates as we work toward a resolution.
Jun 25, 00:38 AEST

Jun 24, 2025

No incidents reported.

Jun 23, 2025

Users are experiencing issues using Canva Apps

Resolved - This incident with Canva Apps is now resolved. Thank you for your patience and understanding.
Jun 23, 12:12 AEST

Investigating - We are aware of issues using Apps at the moment. Our engineering teams are actively engaged in troubleshooting. We'll provide further updates as we progress towards resolving the issue.
Jun 23, 11:37 AEST

Users are experiencing issues using Canva Apps.

Resolved - We have rolled back a change that was causing issues when users tried to use apps and are currently monitoring the recovery.
Jun 23, 12:05 AEST

Update - We have rolled back a change that was causing issues when users tried to use apps and are currently monitoring the recovery.
Jun 23, 11:59 AEST

Monitoring - We have rolled back a change that was causing issues when users tried to use apps and are currently monitoring the recovery.
Jun 23, 11:53 AEST

Jun 22, 2025

No incidents reported.

Jun 21, 2025

Users are unable to use Canva

Resolved - This incident has been resolved.
Jun 21, 22:28 AEST

Update - We are continuing to work on a fix for this issue.
Jun 21, 22:19 AEST

Identified - We’re aware of an issue where users are unable to access Canva and are encountering timeout errors when attempting to load the platform.

Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
Jun 21, 21:36 AEST

Jun 20, 2025

MagicMedia generate video is experiencing issues

Resolved - This incident is now resolved. Thank you for your patience and understanding.
Jun 20, 07:58 AEST

Identified - Issue has been raised with external service provider and is actively being resolved.
Jun 19, 22:23 AEST

Investigating - Users may experience issues when generating videos with MagicMedia
Jun 19, 21:05 AEST

Jun 19, 2025

Users are experiencing issues generating videos with MagicMedia

Resolved - MagicMedia generate video is now working as normal
Jun 19, 18:59 AEST

Investigating - Users may have issues with generating videos via MagicMedia. We are currently investigating the issue.
Jun 19, 16:32 AEST

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.